Breakeryard Buyer Advice

How can I shop with confidence?
We would recommend that you use a credit card to make your purchase or make a payment via Paypal.
Do not place cash into anyone's account.
Buyers are strongly advised to pay using PayPal and credit cards for payment protection. Never pay cash directly into someone’s account as this will not give you any payment protection. PayPal offers buyer protection for items purchased and you will not have to reveal your credit card details to sellers. Credit card companies also offer purchase protection services under section 75 of the 1974 Consumer Credit Act. This means that your credit provider must take the same responsibility if things go wrong with a purchase for a single item and the cost is between £100 and £30,000. So if a transaction goes wrong you can still claim your money back from your credit card provider and this also applies to non delivery and faulty goods.
There is also a scheme known as Chargeback which also offers consumer protection in the event of buying faulty goods or not receiving goods ordered. Chargeback works on many of the major credit and Visa debit cards and applies to purchases under £100. It also includes prepaid Visa cards and Visa Electron purchases. Mastercard also operates a similar scheme but it only applies to purchases made with Mastercards. You must contact your bank or card provider within 120 days of the purchase to start the process of claiming money back from the supplier’s bank. Please note that chargeback is about the Visa Scheme Rules and unlike Section 75 the bank is not legally liable. Also, some bank staff may not know about the scheme so you may have to explain it to them.
If your item isn’t as described or doesn’t arrive, contact the supplier first.
The suppliers are fully aware they need to sort out any issues.
If you still need help, let us know the problem you are experiencing.
If you can’t resolve things with the supplier, let us know by going to the Resolution Centre or contact our Customer Support.
We will speak with the supplier to help you sort things out.
We’ll get in touch with the supplier and ask them to solve your issue.
If you and the supplier cannot agree.
If after 7 days the problem cannot be resolved, let us know. We can then switch the supplier off our system which will immediately limit their future income. Remember that if you have paid by credit card or Paypal you should be able to claim for a charge back if you are not happy with the goods.
If you didn’t pay by creditcard or Paypal.
In the event you didn’t use a credit card or Paypal to pay for the part(s) and you can’t work things out with the seller, tell us by going to the Resolution Centre or contacting Customer Support. We’ll get in touch with the seller to try and sort things out for you.