How many dismantlers are linked to breakeryard.com?

• Breakeryard.com has built up a network of approx. 100 of the UK's TOP Quality Car & Commercial Recyclers.

What guarantees do they offer?

How quickly can I expect to start to receive quotes?

• Usually within 5 minutes from the time you first enter your request direct to your email account or mobile phone. Some of the breakeryard.com suppliers will even phone you directly.

Am I obliged to purchase if I make a request?

How do I know I can trust the Dismantler if I decide to order my parts?

• breakeryard.com checks out all new members of the service and constantly monitors their performance. All members must agree to abide by our Code of Conduct and offer genuine guarantees. Text Quotes are the most secure as they can only be sent by approved breakeryard.com members.

Why do I need to enter my mobile number?

• As all our members are linked via computer, they are now able "Text" no obligation quotes to customers. This ensures the fastest possible response and means you do not need to take 3, 4 or even 5 calls from various members, all quoting for the same parts. You can instead read them all to pick the best one at your leisure.

Can I receive quotes by Email?

• Yes. Just enter your email address and a landline, when making a request and we'll email you all quotes the instant they arrive.

Is there a charge for Emails?

• No. Your request is sent to all our members and any who can supply you, will enter their quotes into our system. We'll in turn Email them to you instantly, completely Free Of Charge!

What if I do not have a mobile phone?

• No problem. Simply make your request but remember to fill in your Email address and a Landline number. Your request is sent to all our members and any who can supply you, will enter their quotes into our system. We'll in turn Email them to you instantly, completely Free Of Charge!

What happens if a part supplied is faulty?

• Simply contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either despatch a replacement or if they do not have one available, they will arrange for an immediate refund.

What do I do if a breakeryard.com member refuses to replace a part or refund me?

• In the unlikely event a member refuses to sort out a problem, our customer services department ( *0905 232 3000) want to hear from you. Once they have all the details of the problem, they will contact the member concerned and can usually arrange for a replacement part or refund on your behalf.

How quickly are parts delivered?

• Usually the next day, depending on the time you made your request and the day of the week. For example, if a request is made at 4.30pm, it is unlikely that the parts can be despatched before the following day or if the request was made on a Friday, most couriers will be unable to deliver before Monday, unless a special surcharge has been agreed.

Can I telephone my request?

• Yes. If you would prefer to speak to one of our trained operators, simply call  *0905 232 3000 during our normal office hours and we'll be happy to take your full details for you but for speed, you can enter the details yourself. Just click on the breakeryard.com Partfinder.

Is there a charge for the service?

• If you elect to receive Email quotes, then the answer is NO, the service is completely free of charge. When compared to the convenience and the savings obtained by being able to compare quotes, text messaging is by far the fastest and most popular method chosen by Breakeryard.com users. If you opt for the convenience of having quotes text direct to your mobile, we will send you a maximum of 9 Text Quotes per request, the first 3 of which are charged at £1.50, followed by 6 further text quotes which are sent free of charge. When you offset this against the savings achieved when comparing the quotes themselves, you may find you will have saved anything between £10 to £1000 simply because of the difference in the prices!

Will my mobile number be used by other companies?

• No. Under no circumstances will breakeryard.com sell or give permission to any third party company to use your mobile number. We take our money saving service and customer satisfaction very seriously.

What savings can I expect to make if I use Recycled spares instead of new ones?

• Obviously it's impossible to accurately give a true percentage figure but you should expect to save between 45% to 80% off the cost of new spares.

What success rate does breakeryard.com have in finding spares?

• Again it's impossible to accurately state just how many times we successfully find spares for customers but indications are that its as often as 85% to 95% of the time.

What if you do not find my spares first time?

• Obviously with the nature of used spares, it would be impossible for every member to have every spare for every model of vehicle ever made, however with a network of approx. 100 Dismantlers, we usually expect 4, 5 or 6 to have one. It is of course possible from time to time that no one will have a particular part but as all members are receiving new stock daily, you can simply re-enter your request a day or two later and often, your parts will have become available. Due to the industry we are in, what is here today can be gone tomorrow, and back again the following day.

How many request can I make?

• As many as you like. Obviously if you are a private motorist, you will only need to make the occasional request for spares but if you are a trade repairer, you can use breakeryard.com to locate them as often as you wish.