My Part was received damaged, or it was the wrong part

If you have received a part from a Supplier within the warranty period and you are not happy with it, your first step is to open a case with the supplier you purchased the part from. You can do this by logging into your member account and visiting the Resolution Centre. You then need to open a case with the supplier.

You will need to ascertain whether the part was damaged before being sent, or whether the part was damaged in transit. All the suppliers should be adhering to the 'Sale And Supply Of Goods Act' 1994 which means parts sold must be of a satisfactory standard. Once you have opened the dispute a written audit trail of what has happened will be established between yourself and the supplier.