Tuesday 27th August 2013
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When you buy a car from a car dealership, watch out for their service frauds; they want your money. You pull up into their forecourt for your interim or full service; there is a lovely woman or young man to greet you. They escort you to the coffee area or give you a courtesy car. You sit there patiently or drive off in your alternative car, but how do you know what the dealerships are doing to your car?

The untold facts about service scams

One thing you should never do is trust a car dealership, once they have earned your trust; they may defraud you. You automatically think that the mechanic is just doing his job. He may be advising you that your brake pads are 50% worn, and that you should have them changed. Mechanics are nothing more than salespeople these days; they get commission for those extra jobs.

The lovely sales advisor behind the desk will also advise you what your car needs working on, including informing you when your car needs its next service. This sounds very good, but a dealerships bank on customers who do not read their car manual and they will take advantage of motorists who know nothing about their car.

The optimum way to avoid service frauds is to read your manual thoroughly; it could save you thousands. Most people leaves their car manual in the glove box and very rarely look through them. Your manual was not written by the car dealership, it was written by the car manufacturer, and they know your car best.

If you are buying a brand-new car from a dealership, watch the add-ons. These will comprise of extras such as warranties that you may not have agreed to and other overkill extra parts. Once you have bought the new car the dealership uses the warranty period to gain your trust. Your services and MOTs during that time are free, and there may be additional free services offered. Take advantage of these free services, but once the warranty period has ended; it is time to take the control back.

Read your manual more than your daily newspaper to avoid service frauds. Take some time to learn about your car. Salespersons and mechanics do not like it if you know your car. Your manual may say you need a full service every 19,000, but your dealership may say your car needs a full service every year. They will have clever strategies to make you believe that not every 19,000 is appropriate.

Newer cars with an ECU are prone to quick-fix full services. Car dealerships often defraud customers by connecting fancy cables to the ECU to do a diagnostic test. If the computer suggests nothing is wrong or needs changing the car, dealership will still charge customers a full service; however, they have done nothing to your car.