How to pay safely
If you take nothing else away from this page, take this. Pay using a credit card or PayPal. Don’t place cash into the seller’s account.
Placing cash into someone’s account doesn’t offer you any payment protection. If something goes wrong when paying by credit card (for transactions of less than £100), or by debit card (for transactions of any amount), there are steps you can take but you may not be able to get your money back. Using a credit card (as long as the purchase is over £100 and less than £30,000) or PayPal , on the other hand, offers you much more payment protection, so if something goes wrong, it will be much easier to get your money back. Which is a really, really good thing if anything goes pear-shaped.
Right part guarantees
Good news. You have some buyer protection by law!
- Faulty part?
Under consumer law, if the item isn’t as described, doesn’t work like it should or can’t be used, then you have a 30-day refund period. Lots of our van and car breaker’s yards offer their own time period of guarantee as well.
- Wrong part or change your mind?
If it’s not what the seller described, then you have a 30-day refund.
If you made a mistake, or you’ve changed your mind about buying the part, then you have 14 days to cancel the order from the day you receive the part. This only applies to long distance sales though so if you’ve bought something in person from a seller you contacted through the site you won’t be covered by this (sorry!).
What to do when something goes wrong…
If the van or car part doesn’t arrive (or does but there’s something wrong) here’s what you need to do:
- Contact the seller.
We work a bit like eBay or a comparison website. When you buy something, it’s directly from the seller not from us. Our sellers know that they’re meant to sort out any issues.
- If that falls through, come and talk to us.
We’ll get in touch with the seller on your behalf. If all else fails and after seven days the problem is still hanging about, we can switch the seller off our system.
Check out our FAQs for more information…